We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store and protect your information when you use our website or our physiotherapy services.
What information we collect
We may collect personal information such as your name, contact details (phone number, email address), date of birth, medical and health information relevant to your physiotherapy care, and details you provide when contacting us, booking appointments or completing assessment forms.
How we use your information
- Your information is used to:
- Provide physiotherapy assessment and treatment
- Communicate with you about appointments, care and services
- Maintain accurate clinical records
- Meet legal, regulatory and insurance requirements
- We only use your data where it is necessary and lawful to do so, including for the provision of healthcare services.
How we store and protect your data
Your information is stored securely, whether held electronically or in paper form. We take appropriate measures to protect your data against loss, misuse, unauthorised access or disclosure. We only keep your information for as long as required by law and professional guidelines.
Sharing your information
We do not sell your personal data. Your information may be shared with other healthcare professionals involved in your care, or with regulatory or legal bodies where required by law. Any sharing is done securely and only when necessary.
Your rights
Under UK data protection law, you have the right to access your personal data, request corrections, request deletion (where applicable), restrict processing, and raise concerns about how your data is used. You also have the right to complain to the Information Commissioner’s Office (ICO).
Contact us
If you have any questions about this Privacy Policy or how your data is handled, please contact us directly using the details on our website.